Terms & Conditions

Booking conditions

A non-refundable deposit of 40 percent is charged at the time of booking. 6 weeks prior to the start of your booking the balance will also be charged and once paid is also non-refundable.

Guests are strongly recommended to have adequate Travel Insurance in place to ensure they are covered for any kind of cancellation.

Check-in and check-out at the hotel, as above.

Check in normally after 1400 and check-out 1100 on day of departure. Earlier check-in may be possible but is dependent upon earlier guest check-out and preparation of the apartment. Later check-out is NOT normally available. Where it is agree then there will be an extra charge to enable us to re-plan cleaning. Luggage may be left at the hotel for later collection

Should you depart from your apartment early, for whatever reason, we are unable to offer a refund.

Accidental damage, lost keys, wear & tear and costs

Accidents happen!! Let’s face it. If something untoward does happen to you during your stay in one of our properties that results in damage or injury then:

Inform LS as soon as possible

A spare key is held at the office

A normal amount of wear & tear is expected but anything beyond this and LS will levy a charge. Failure to report damage or loss will result in a charge to your credit card or to any deposit held.

Please bear in mind that the accommodation that you are staying in is someone’s own home or their investment property and it should be treated with respect. It should be left in a clean and tidy condition, rubbish removed and the kitchen especially left in a tidy state with all washing-up done and put away.

At the point and time of check-in you will be asked and required to provide details of a current Visa or Mastercard credit card and to authorise charges to that card in the event of accidental damage or abuse. If you are unable to provide this then we may refuse you entrance to your accommodation until we have this or to hold a returnable cash deposit, subject to any necessary charges, We will advise of any charges made in respect of breakages or damage. We are a company registered with the local trade organisatioin and town hall, as well as the Generalitat of Barcelona, and act as a responsible provider. You will be offered an opportunity to dispute any charges thus made that you do not feel appropriate through an appeals procedure as laid out by the GREMI of Sitges – the local association of hotel and accommodation providers.

Cleaning, Bed Linen and Towels

The rent that you have paid includes an end of stay clean and other periodic cleans as indicated. The rubbish that you have created during your stay should be removed during your stay and before you leave the property and the accommodation should be left in reasonable and tidy order. If your stay is for 1 week or longer then an interim clean may be arranged. The cleaners generally arrive between 11am and 2 pm and occasionally a little later or earlier. They do not do the washing up but will empty or fill the dishwasher if there is one.

If you do not need fresh towels or bed linen, just let the office or our cleaners know.

Air Conditioning

Most of our accommodations have air conditioning. We would ask that you switch the air-conditioning off when you leave the accommodation, as it is expensive in terms of water and electricity. All the a/c units are new and very effective in cooling rooms in 5 to 10 minutes. Please do not operate air-conditioning with windows and doors open as this puts a strain on the system and may cause damage – which will be charged.

Electricity, Gas and Water

All amenities are included in the cost of your apartment. Occasionally Sitges is prone to power surges in the electrical supply and you may experience a slight flickering of the lights or a small power cut. This is quite normal. There is a TRIP switch on the fuse board in your apartment which just has to be switched off and then on again. Your meeter and greeter will show you where the box is.

Water supply in Sitges is good, though we would recommend you do not drink the water. Again sometimes there is a variance in water pressure. Occasionally, should everyone in an apartment building be using the shower simultaneously, water pressure drops and there is no hot water. We suggest you leave the shower for 5 minutes then try again.

Some apartment blocks have an antiquated water provision of a daily limit of the amount of water that fills up the tank (deposito) for the apartment. Our minimum for such apartments is 1500litres which should be more than adequate. However, if prolonged showers, baths and use of the washing machine is frequent then the water will run out and then the only option is to wait for the tank to refill. With sensible use of resources there should NOT be a problem.

The Liberty Bar

The bar at the Liberty is open earlier than many other Sitges bars, from 7 pm to 10 pm every night. The garden, conservatory and bar are all open for a relaxing drink prior to Dinner. We also hold evening events; details are available from the Bar.

Faxes

Faxes can be sent and received from the Liberty at a charge of 50 centimos per page. The fax number is +34 93 894 1662. The office is open between 9.30 and 2 pm and 7 – 9.30 pm.

Beach Towels

Beach Towels can be hired from the Liberty. Hire is for up to 3 days. Simply drop off your old towel after three days and collect a freshly laundered one. Cost is 1 Euro per towel, per change.

Welcome Packs

A welcome pack can be ordered before you arrive. Tea, coffee, milk, water, sugar and orange juice plus washing powder, are all included. We also offer the option of a deluxe pack that includes a bottle of Cordonui Cava. The cost for a Standard Pack is € 12.50 and the Deluxe pack is € 25.

Company Registration

The Liberty Sitges SL group of companies, owners of the Hotel Liberty, was founded in October 1998. We are registered with the Patronat Municipal de Turisme of Catalunya and are a bonded company registered under Catalan law.